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Frequently Asked Question

What is a sex doll?
CLM(Climax Doll), also known as Love Doll, is a sex toy of the size and realistic of a sexual partner, used for masturbation or spiritual sustenance. Sex dolls consist of a makeup head, a complete body, and accessories (vagina, anus, mouth, penis, etc.) for sexual stimulation.

How do sex dolls feel like?

This is a question usually asked. Sometimes people be embarrassed about these questions. But you don’t worry, and we will give you the best answer here.
If your budget is between $1,000 and $2,000, you can choose the most realistic sex doll, and you’ll get the most realistic experience because the fidelity is now close to real! If you only pursue body, you can spend less money, but cheaper torsos and inflatable dolls are less fun.

Is sex doll fit for me?
If you already use some sex toys, trying out a Climax Doll should be an absolute no-brainer. There are thousands of sex dolls on sale now. So you can find a favorite from them. I would recommend CLM dolls to everybody, beginner to experienced doll owner.
It’s a fantastic thing that everyone should try at least once due to the excellent solution it provides, and the market is getting bigger. We have a mix of the rare and high end, regulated and unregulated, right down to more budget-friendly alternatives that still offer excellent performance.
So, let’s have a look at some of our favorites Climax Doll.

How do sex dolls help with anxiety and depression?
Filling one’s sexual need is crucial of wellbeing and mental health and if there is a season in your life that you cannot fill your desires as often and intensively as you like, owning a realistic could be greatly beneficial. Realistic sex doll can help with anxiety and even depression, read more from our article.

TPE Sex Dolls or Silicone Sex Dolls? Which One is Better For You?
-TPE VS Silicone Love Dolls
-Key Differenceow do sex dolls

TPE made skin is close to human skin texture, providing more realistic facial expression and features, compared to silicone.
TPE is used to produce all kind of sex toys, such as dildos, strokers, etc.
Among these two materials. TPE is more elastic than silicone, it’s less likely to break after some intense use.
Among these two, TPE is a more affordable material.
Silicone is easier to clean, compared to TPE.
Silicone can take higher temperature than TPE.
Both materials are safe to use.

Differences between Silicone or TPE (Thermoplastic Elastomer).
Silicone, also known as silicone rubber, is a mixture of silicon polymer with carbon, hydro·gen and oxygen. TPE (thermoplastic elastomer) is a mixture of plastic and rubber. Every manufacturer uses their own formula, which means that TPE is more of a "catch-all" which may include several compounds which differ from manufacturer to manufacturer. This means that TPE quality may vary wildly between manufacturers, especially among "knock-off" brands.
Even high-quality TPE is less expensive to produce than silicone, which means that even high-end TPE dolls are more affordable than those made from silicone. TPE is becoming more popular, largely as a product of the lower price, but also because it is softer to the touch compared to silicone, and has a more realistic "jiggle factor". However, doll owners say that silicone dolls can sometimes last longer than TPE dolls due to being more resistant to damage.

Can I make any change to my sex doll order after I place the order? Can I cancel my order?
After you place your Climax Doll order, we start processing your order right away. If you can let us know within the first 24 hours for any change you want with your sex doll, we may be able to do that without any extra cost. Once we start your order, time and material costs start accumulating on our side. So the best way is to decide your love doll options before you order so that your order can be processed in a timely manner and does not get delayed due to any more changes. In case you change your mind and want to cancel your order, there will be no charge to cancel within the first 24 hours of your order placement date/time and we will give you full refund. We will deduct following percentages with more time involved if you still insist in cancelling your order:
Sex doll Labor/material deduction fees after 24 hours = 10%
Sex doll Labor/material deduction fees after 48 hours = 15%
Sex doll Labor/material deduction fees after 72 hours = 25%
after 72 hours, there are no more refunds after this stage.

If I customize a product and it is produced and I don't think it fits, can I get a refund?
We need to understand the process of customized products, first of all, the customer provides the size data and pictures related to the customized products, our R&D department will make 3D drawing according to the material provided by the customer, and after the 3D drawing is completed, we will send it to the customer for confirmation. And we will give the weight to the customer according to the data and size given by the customer, but please note that the weight of the customized products will have a slight deviation, usually around 1-10kg, and it is impossible for us to predict the weight accurately, which no one in the industry can do. When the customer confirms the 3D drawing, we will do the 3D printing. After the customer confirms the 3D model, we will make the mold. After the molds are made, we will produce the products and take photos to the customer for confirmation.

So we can clearly see from the text of the previous paragraph that every step of the custom product is confirmed with our customers before making it. And for each step, we will take photos and videos to the customer, which means the customer has understood clearly before allowing us to proceed with the production. Therefore, when the custom product is produced, the cost of 3D drawing, 3D model printing and mold making are not refundable to the customer, refunds are available for other payments, such as shipping costs. Due to the special nature of custom products, the cost and risk we need to take is extremely high. Therefore, we ask our customers to understand the risks involved before customizing the products to avoid unnecessary disputes.

Can I return my sex doll if I do not want it anymore or my living situation changes?
We do not accept returns as these are personal hygiene items. We only sell new dolls. In case you want to throw away the doll, please check with your local waste management guidelines on how to properly dispose it.

Is the warranty?
Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry. If your product or any part is damaged during shipping, please send photos to [email protected] and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution, it will depend on the nature of the incident. If the problem was caused by us we will take care of it. We believe all our products are of high quality and our Climax Doll have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work to avoid a repeat of these issues in the future.

Can take factory photos for confirmation before shipping the doll?
You can note 'factory photos confirmation required before shipment' in the order notes when you place your order. We will do factory photos shoot about your doll when the doll production is completed. We will send you an email about doll factory photos when the shoot is complete (so please make sure you leave the correct email address). We will only ship the doll after you check the factory photos and make sure there is nothing wrong with it. If you forget to note in the order that you need to confirm the factory photos, you can notify us by email at [email protected].