At Climax Doll, we sell only the highest quality dolls. Each doll undergoes at least three manual inspections before leaving the factory to ensure that the product is in perfect condition before shipment. However, due to the long shipping process, some damage may occur during transit. Therefore, we provide worry-free after-sales service. Below is a detailed explanation of our after-sales policies and service processes, intended to provide you with clear and comprehensive guidance.
Return and Exchange Policy
Due to the nature of our products (hygiene, safety, etc.), we cannot offer exchanges or refunds. This is a standard practice in the sex doll industry to ensure the health and safety of all customers. We appreciate your understanding and support.
Also, we always focus on customer experience. If your product or parts are damaged during transport, please contact our customer service team, and we will work hard to provide an appropriate solution.
How to Handle Shipping Damage?
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Inspect the Product Upon Receipt: Please check the appearance and condition of the product immediately after receiving it to ensure there is no visible damage.
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Document the Damage: Take clear photos and videos from multiple angles, documenting the damage to all affected areas in detail.
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Contact Us: Please send all documentation (photos and videos) along with the following information to our after-sales email: [email protected].
- Order Number
- Delivery Information
- Detailed Description of the Damage
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Analysis and Solution: Our after-sales team will evaluate the situation based on the specific details of the case and propose the following solutions:
- Replacement of damaged parts or the entire product.
- Providing repair suggestions for the issue.
- If the damage is indeed caused by our error, we will take responsibility and handle the matter promptly.
Disposal of Old Dolls
If you need to dispose of your doll, please refer to local waste management guidelines to learn how to dispose of it properly.
Commitment
We are confident in the quality of all our products. Every Climax Doll undergoes rigorous selection and testing to meet our high standards. If you encounter any issues or have concerns during use, please feel free to contact us, and we will do our best to provide assistance.
Customer Feedback
We highly value customer feedback. Whether it’s comments on product quality or suggestions for service processes, your voice is crucial to us. This helps us optimize existing products and services and prevent similar issues from occurring in the future. If you have any complaints or suggestions, please contact us via [email protected]. We sincerely appreciate your support.
We are dedicated to providing a satisfying after-sales experience for all customers. If you have any questions about the product or service, please don’t hesitate to reach out. Your satisfaction is our ultimate goal!