Payment Guide

A quick walkthrough of how checkout and payment work on Climax Doll, and what to do if a payment option you expect doesn't show up right away.

Step 1. Add the doll to your cart

Pick the doll you want on Climax Doll, choose your options (skin tone, head, breast type and so on), then click ADD TO CART or BUY NOW.

Not sure which model fits you? Have a look at our CLM buying guide before you decide.

Step 2. Fill in your checkout details

Type in your email, shipping address and phone number.

In the Payment Method section, Credit or Debit Cards is selected by default. That's expected. It is just the entry into the secure payment gateway. Apple Pay and Google Pay will appear on the next page.

One small thing that trips up a lot of buyers: make sure your country, state and ZIP code actually match. If they don't, the form usually refuses to move forward.

Step 3. Click "Complete Order"

Check your total on the right side of the page and click the blue Complete Order button. You will be sent over to the Airwallex payment page. We never see or store your card number on our side.

Step 4. Pick a payment method on Airwallex

This is where the other options finally show up. On the Airwallex page you can choose:

• Google Pay, if you have a card saved in your Google account.
• Apple Pay, on Safari with Face ID or Touch ID (iPhone, iPad or Mac).
• Card: Visa, Mastercard, American Express and a few others.

A few common questions

I don't see Apple Pay / Google Pay on the checkout page. What's wrong?

Nothing's wrong. Those options live on the Airwallex page, not on our store. Fill in your shipping details, click Complete Order, and they will be there.

Which cards do you take?

Visa, Mastercard, American Express, Maestro, JCB, Discover and Diners Club. Charges are in USD.

I don't see Apple Pay or Google Pay at all on my device.

Apple Pay only shows up in Safari on an Apple device with a card in Apple Wallet. Google Pay needs Chrome or an Android phone signed into a Google account that already has a card saved. If neither is set up, those buttons simply won't appear. Use Card instead.

Is paying here safe?

Yes. Everything goes over SSL, and the actual payment is handled by Airwallex (PCI-DSS Level 1). We never get to see your full card number.

My payment was declined. What now?

First, double-check that the billing address you typed matches what your bank has on file, and that the card is allowed to make international or online purchases. Trying another card, Apple Pay or Google Pay usually fixes it. If you're still stuck, just email us and we can send a different payment link.

Can I cancel or change the order after I've paid?

Usually yes, as long as we haven't started making the doll yet. Have a look at our Privacy & Payment page and contact us as soon as you can.

Other pages that might help

• FAQ, for general questions about ordering and delivery.
• Privacy & Payment, on how we handle your data and refunds.
• Usage & Care, for what to do once your doll arrives.
• Buying guide, if you're still choosing a model.