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Home > Return and Refund Policy

Return and Refund Policy

Order Cancellation

If you change your mind and want to cancel your order, we offer a full refund if the cancellation occurs within 24 hours of the order date/time. If you still wish to cancel the order after this period, we will charge a percentage fee based on the total cost of the sex doll:

  • Cancellation within 24 hours: No charge, full refund.
  • After 24 - 48 hours: 15% of the order price charge for labor/materials.
  • After 48 - 72 hours: 25% of the order price charge for labor/materials.
  • No refund will be provided after 72 hours.



Order Changes

Once you place an order with Climax Doll, we immediately begin processing it. If you notify us of any changes within the first 24 hours, we may be able to make changes to your order free of charge. Once we begin processing your order, the time and material costs will start accumulating, and changes may no longer be possible. Therefore, it is recommended that you finalize all options before placing your order to avoid any delays or additional charges due to changes.



Custom Doll Refunds

To understand the process for custom products, first, customers provide size data and images for the custom doll. Our R&D department then uses this information to create a 3D blueprint, which is sent to the customer for confirmation. We also provide an estimated weight based on the data and size given. Please note that the weight of custom dolls may vary slightly (generally by 1-10kg), and it is impossible to accurately predict the weight—no one in the industry can do this. After confirming the 3D blueprint, we proceed with 3D printing. Once the 3D model is confirmed, we begin mold-making, and after the mold is complete, we begin production and send photos to the customer for final confirmation.


As we can see from the above, each step of the custom product creation process is confirmed with the customer before proceeding. We take photos and videos at each stage to ensure that the customer understands and agrees before production begins. Therefore, after the custom product is produced, the costs for 3D drawing, 3D model printing, and mold-making are non-refundable. However, other costs such as shipping fees can be refunded. Due to the uniqueness of custom products, the costs and risks we bear are very high. We require customers to understand the associated risks before proceeding with a custom product to avoid unnecessary disputes.



US / EU Warehouse Doll Refund

If you order a doll from our US / EU stock, we will ship it immediately upon receiving your order. Once you receive the shipping notification, the tracking information will be updated within 2-5 days. You may cancel the order within 24 hours of placing it, if you still wish to cancel the order after this period, we will charge a percentage fee based on the total cost of the sex doll, and if the doll has already been shipped, we will need to coordinate with the courier company to intercept the package. Any shipping fees incurred during this process will be deducted from your refund.

  • After 24 - 48 hours: Charge includes a warehouse handling fee (15% of the order price) + shipping fees for delivery and interception/return (if already shipped).
  • After 48 - 72 hours: Charge includes a warehouse handling fee (25% of the order price) + shipping fees for delivery and interception/return (if already shipped).
  • No refund will be provided after 72 hours.

Note: If the package has already been shipped, the refund will only be issued after the package is successfully intercepted and returned to the warehouse.