Privacy & Payment

Last updated: October 2026

This page covers two things most people want to know before they order: how we handle personal information, and how payment works.

Climax Doll has been making and shipping sex dolls from our factory in Zhongshan, Guangdong since 2016, to customers in more than 40 countries, including the US, Canada, the UK, most of Europe, Japan and South Korea. Discretion isn't a marketing line for us. It's a big part of why people buy direct from a manufacturer instead of a big marketplace.

What information we collect

Only what we need to make and ship an order and answer emails:

• Name and shipping address, for the courier label.
• Email and phone number (optional), for factory photos, delivery updates and any customs questions.
• Order details: which doll, which options and what was paid.

We don't ask for ID copies or social media accounts, and we don't buy data lists from anyone. Card details are entered on our payment provider's secure checkout, so we never see or store the full card number.

How we protect it

The whole site runs on SSL/TLS encryption (the padlock in the browser bar). Order data is kept on access-controlled systems, and only the staff who need it (production, packing and customer support) can see it.

We never sell or rent personal data. We only share what's needed to finish an order:

• Our payment provider (Airwallex) to process the payment.
• Couriers and customs to deliver the parcel.
• Google Analytics and Google Ads, which receive anonymous browsing and conversion data (see Cookies below).

Your privacy rights

You can ask us at any time to see the personal data we hold about you, correct it, or delete it. Email service@climax-doll.com from the address used to order and we'll handle it. If you delete your record while an order is still under warranty, we won't be able to look up that order later, and we may need to keep basic invoice records for tax and accounting law.

Discreet billing and packaging

This is the part most customers care about, so here are the specifics:

• Bank statements never say "sex doll". The charge shows a neutral company name with nothing explicit in it. If you'd like to know exactly what it will say before paying, email us and we'll tell you.
• The box has no logos, no product photos and no brand name. It's a plain carton with a courier label, and the sender name is neutral too.
• Customs paperwork uses a discreet, neutral description. If customs in your country asks for more information, we'll help with the paperwork.
• Factory photos come by email before the order ships, so nothing arrives you haven't already seen. Why factory photos can look slightly different in color.

How to pay

Checkout is processed by Airwallex, a PCI DSS compliant payment provider. You can pay with:

• Credit or debit card: Visa, Mastercard, American Express, Maestro, JCB and UnionPay.
• Apple Pay and Google Pay on supported devices.
• Bank transfer for larger custom or wholesale orders. Email us first and we'll send an invoice.

Prices are shown in USD by default. If you'd rather pay in EUR, GBP, CAD, AUD, JPY or KRW, email us before checkout and we'll send a custom invoice.

Shipping is free worldwide. Orders from our US and EU warehouses have duties and taxes prepaid, except in a few countries where that isn't possible, such as Switzerland. More details are in our FAQ.

Refunds, warranty and disputes

Our dolls are made to order, so we can't offer "changed my mind" refunds once production has started.

What we do cover: every doll comes with a 1-year warranty on manufacturing defects such as material splits and skeleton problems. We also fix things if the parcel is damaged in shipping, or if the doll that arrives doesn't match the factory photos we sent before packing. For small issues we usually send repair tools or replacement parts so you can fix it at home. Bigger problems get a workshop repair or a replacement. Damage from misuse, normal wear, makeup, fading or staining isn't covered (our care guide helps avoid most of it).

Spot a problem? Keep the packaging and email us within 3 days of delivery with the order number, clear photos and a short video. Please contact us before opening a dispute with your bank. It's almost always faster to sort it out directly.

Cookies

We use three kinds of cookies:

• Essential cookies keep the cart and checkout working. These can't be turned off.
• Analytics cookies (Google Analytics) show us which pages people visit, without identifying who you are.
• Advertising cookies (Google Ads) tell us whether our ads lead to orders, and may be used to show our ads on other sites.

You can accept or decline non-essential cookies in the cookie banner, and clear them anytime in your browser settings.

Questions?

For anything not covered here, or anything you'd like cleared up before you order, email service@climax-doll.com. A real person reads every email and we usually reply within one day (Sundays and holidays may take a little longer).